Migration process

The audriga migration service allows copying the content of mailboxes from your current hosting provider to a new hosting provider in an easy, fast, and secure way. A migration can be configured on a self-service website which can be accessed with most common web browsers (e.g., Internet Explorer, Firefox, Safari, or Google Chrome). No software needs to be installed on your machine. The service connects to your mailbox in a similar way like your email clients do. Emails, attachments and folders will then be copied to the destination. Data in the source mailbox will not be deleted or altered in any way. To set up a migration, only three simple screens in our self-service portal have to be completed. After the migration has started, its status can be continuously monitored on the website.

Preparation

Before migrating you need new (and empty) mailboxes from your new hosting provider. Make sure you have the access credentials (login names and passwords) of the mailboxes to be migrated (from your current provider) and the new mailboxes at hand. We recommend that you assign temporary passwords for the migration. When migrating multiple mailboxes, a best practice is to start with one mailbox first and afterwards migrate the remaining ones.



Selecting your current and your new provider

On the Provider selection screen, choose your current provider from which you want to migrate and the destination provider to which you want to migrate.

If your provider is not included in our provider list, choose the entry “add missing provider or server”. In the following dialog, you can enter the address of your mail server. Choose the correct “protocol” depending on the type of your source server. If you migrate emails from an IMAP server choose “IMAP”, if you migrate emails, calendar and contacts from an Exchange server, choose “EWS”. Click on “save” after entering and checking the server name.

Continue to enter some “Administrative information” including an email address where you can receive status notifications about the migration process. Also choose if you are a private or business customer. Read the terms of service and the privacy statement and proceed if you agree.



Adding accounts for migration

In the following step, you can enter the actual mailboxes (also known as accounts) you want to migrate.



Adding single accounts

Enter the username and the password of your current mailbox. In the case of an Exchange server, you can also enter admin credentials and a user mailbox id (under “details) if the admin user has been granted access to the user mailbox. Click „check“ to verify the credentials. If the data is correct, a green check will appear . If the credentials are incorrect, a red cross will be displayed . Proceed similarly with the destination mailbox credentials. If source and destination check are successful, choose „add“ to file the migration.



Adding multiple accounts

Choose „add multiple accounts“ if you want to migrate a larger amount of mailboxes. In this case, you can upload account credentials using a text file.

Prepare a text file with all the account credentials. An example file is provided in the dialog.

All accounts entered will be listed in the „account overview“. If supported by the destination provider, the migration service will try to check if the data from the source account fits into the free space.

Note: this check may take a while for larger mailboxes. If you do not want to wait, you can proceed with configuring the migration.



Start the migration

On the next screen, you will see a summary of the migration, including the number of accounts and the amount of data. Even if the analysis of the source account is not yet completed you can proceed to start the migration. To start the migration, you have to provide a valid migration voucher code if this voucher was not part of the URL you called to start this website.



Pay with voucher code

Please add your voucher code into the field „Voucher“ and press „Check“. YOu can buy a voucher code directly from us or from one of our partners.

If the voucher code is valid, a green check will appear. Otherwise a red cross is shown.



Pay with Paypal account

You can pay for your migration in the end of the configuring process with Paypal. Please click "Pay with Paypal"

You will be redirected to the Paypal website, where you have to login and approve the payment. After a sucessful transaction, you will be routed back to our service to strat your migration. Please press "Start Migration"

Free trail

A free trail migration transfers the email, contact and calendar items of teh last 10 days. To strat the trial migration, please click „Free trail“.

The migration summray will be adjusted. To strat the trial migration, please click "Start migration"



Monitor migration status

Once the migration has been started, you will receive an email to the address you had entered previously as “administrative information”. You will also see a status screen which helps you to monitor migration progress.

Please clieck on "Details" to get further information about the migration

It may take some time until the migration starts to progress. A migration may take a couple of hours for large amounts of data. You can safely close the status website and shut down your computer – the migration will continue automatically. You will also receive status emails when the migration starts and finishes which include a link to the status website. You can open the status website anytime by clicking on this link.

For each account, you can access a detailed log. It lists duplicates detected or errors encountered (e.g., if emails cannot be transferred due to size limitations of your provider).



Delta migration for domain transfer

When transferring a domain to your new provider or updating the MX record to point to your new provider for some time emails may still be routed to the old provider due to DNS caching issues. In order to transfer these mails into your new account after the domain transfer/DNS change is effective, we offer a delta migration feature. To start a delta migration, click “start delta migration” after the initial migration has finished, plus additional time for the DNS cache propagation (recommended time: 24h-48h). All emails which arrived in the old account after the initial migration finished will now be copied. You will again receive notification emails about the status of your delta migration.

Note: A delta migration is only possible if the migration service can still access the mailboxes at your source provider after the domain is transferred. This is not possible with all providers. Please check with your provider for further details.